Privacy Policy
Africabian Travel and Money Transfers (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Full name, address, date of birth, national ID/passport details, contact number, and email address.
- Transaction Information: Payment details, transfer amounts, recipient details, and reference numbers.
- Technical Information: Device details, IP addresses, and browsing behavior when using our website.
- Other Information: Any information you provide voluntarily (feedback, inquiries, customer support requests).
2. How We Use Your Information
We use your information to:
- Process and complete money transfer transactions.
- Verify identity and comply with regulatory requirements (KYC/AML).
- Improve customer service and personalize your experience.
- Send service updates, confirmations, and notifications.
- Detect and prevent fraud, unauthorized transactions, and illegal activity.
- Fulfill legal and contractual obligations.
3. Sharing of Information
We do not sell your personal data. We may share information with:
- Authorized partners (such as Whizpay Technologies and payout agents) for processing transactions.
- Regulatory and law enforcement authorities, as required by law.
- Service providers who assist in business operations (IT support, payment processors, compliance).
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of sensitive data.
- Secure servers and firewalls.
- Strict access controls to authorized staff only.
Despite our efforts, no system is 100% secure. You share information at your own risk.
5. Your Rights
As a customer, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of data where legally applicable.
- Opt-out of marketing communications.
6. Data Retention
We retain your information for as long as necessary to provide services, comply with legal requirements, and resolve disputes.
7. Cookies and Tracking
Our website may use cookies to enhance user experience, track performance, and improve our services. You can adjust browser settings to disable cookies, but some features may not work properly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
9. Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted on our website with the “Effective Date” at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
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